There is no refund if a passenger is not at the departure point at the nominated departure time. Guests should ensure that they know exactly where the departure point is and should arrive there at least 10 minutes early. 

The tour is not weather-dependent the rainy days are always the busiest. All tours will depart regardless of rain or other weather conditions unless the tour operator is aware of conditions/forecasts that would make it unsafe.

No, if you have paid in full and you have received a confirmation email, then there is no need to reconfirm your booking.

You must add special comments when booking if you require special dietary requirements. We will inform you in advance if a specific dietary request is not available.

• Infant and toddler restraints and booster seats are available on request
• Babies up to 6 months of age must be in an approved rear-facing restraint that is properly fastened and adjusted. We recommend babies stay in a rear-facing restraint for as long as their size allows.
• Babies and children - 6 months to 4 years. Babies and children from 6 months and up to 4 years must be in an approved child restraint that is properly adjusted and fastened. The child restraint may be rear-facing or forward-facing with a built-in harness.

Children aged 4 years and up to 7 years may be in an approved child restraint that is forward-facing with a built-in harness that is properly adjusted and fastened. They may also be in an approved booster seat secured with an adult lap-sash seatbelt or a fastened and adjusted H-Harness

Children who are 7 years and over may sit in a standard seat with an adult seat-belt, or an approved booster seat/cushion secured with an adult lap-sash seat-belt or an H-Harness

Exemptions from complying with standard child restraint laws

Child restraints are not required on buses that can carry 13 or more people (including the driver). This applies to (2) of our fleet vehicles, our 13-seat + driver & 21-seat + driver bus.

If a child restraint is in the vehicle, the driver is responsible for ensuring the child is restrained. If no restraint is in the vehicle, the driver is not responsible for the child being restrained.

Children less than 1-year-old can be held on the lap of someone 16 years or older. Children more than 1 year old and less than 7 years old can be restrained using a seat belt (but must not sit in the front seat if the vehicle has 2 or more rows of seats).

Generally, no, our tour vehicles are not equipped to store wheelchairs due to limited storage space. Strollers are permitted onboard the minibus.

Please enquire before booking for clarification on a particular tour.

Our touring vehicles have minimal storage space, any more than a small day pack is undesirable. Large bags, prams & strollers cannot be stored onboard. If you need to bring along any more than this, please be sure to let us know at the time of booking, as it may be necessary to purchase an extra seat to accommodate your luggage.

State legislation prohibits alcohol from being consumed in any of our licenced vehicles at any time. There is to be no open alcohol on the bus.

In line with the Hearing and Assistance Dogs Act 2009  certified guide dogs, hearing dogs or assistance dogs are more than welcome on board our vehicles.