Swimwear has to be worn when bathing in the pools. Rash shirts, board shorts or other clothing using synthetic fabric such as lycra, nylon and polyester are permitted. Cotton shirts and pants including underwear are not permitted to be worn in the pools at any time. Babies must wear swimming nappies. 

Children under 8 years of age must be actively supervised by a caregiver aged 16 or over, this means you must be in the water with your child at all times and be able to provide immediate assistance. Children under 12 years of age must be accompanied by an adult.

All Polynesian Spa bathing areas have changing rooms, which include showers and lockers.

All pools meet stringent water quality standards. The law states that we must change the water in our mineral pools every 4 hours. We meet these legal requirements, and in some pools the water is changed every 3 hours. During the day there is a constant supply of fresh mineral water entering the pools. All pools are emptied, cleaned and refilled with fresh hot mineral water over night.

The chlorinated family pool is not emptied daily, but water is maintained constantly by the filter and chlorination plant to regulated levels.