The Fees are determined by the Tour that you have selected during the booking process and as further particularised in the Confirmation Email.
Fees are to be paid to us using the payment method prescribed on our Site and in accordance with the payment terms in our invoice. You must pay the Fee in full prior to the commencement of your Tour. We may cancel your participation in the Tour if the Fee is not paid to us in full in accordance with these Terms.
Our Fees may change from time to time, at our discretion. It is your responsibility to check our current Fees before you submit your booking through our Site. For the avoidance of doubt, once your booking is complete, the Fee for your Tour will not change.
Following your payment of part or all of the Fees, if you cancel your Tour:
(a) more than 14 days prior to the start date of the Tour, you will be liable to pay a cancellation fee of $200 AUD (or £100 GBP for residents of the United Kingdom). If applicable, we will refund you the balance of any Fee paid by you; and
(b) within 14 days from the start date of the Tour, you will be liable to pay the Fee in full.
If you cancel on the start date of the Tour or any time thereafter (including by leaving the Tour) or you do not show up for the Tour, you will be liable to pay the Fee in full and no refund will be made to you.
You may not transfer your Tour to another party. If you are unable to participate in a Tour, the cancellation policy will apply. We may allow you to transfer a Tour, or any amounts of the Fee paid by you, to another party, however we will have no obligation to do so, and this allowance will be made in our absolute discretion.
We understand that your travel plans may change. You must notify of us of any desired start date change prior to the start date of your Tour. Your request for a start date change will be subject to the availability of your desired date for the Tour (New Date).
If the New Date is available, and you wish to change the start date of your Tour:
- more than 14 days prior to the start date of your Tour, the date change will be free of charge; or
- within 14 days from the start date of the Confirmed Tour, you must pay us an administrative fee of $200 AUD (or £100 GBP for residents of the United Kingdom), for the reasonable costs incurred by us for the start date change.
The Tour itinerary may be subject to change due to unexpected circumstances or events. If we are unable to offer a particular inclusion in the Tour itinerary due to events or circumstances beyond our reasonable control, we will use our best endeavours to replace it with an inclusion of equal or greater value.
We will notify you as soon as possible if we need to cancel or reschedule a Tour, and we will use our best endeavours to reschedule the Tour at an alternate start date that is agreed between the Parties.
If we cancel a Tour because of events or circumstances beyond our reasonable control:
- prior to the start date of the Tour, and we cannot find an alternate start date agreed between the Parties, you will receive a refund of any Fees that have been paid by you; and
- after the start of the Tour, you will receive a refund of any Fees that have been paid by you on a pro-rata basis.
You must be at least 18 years old, or if you are under 18 years old, obtain the consent of, or during the Tour be under the supervision of, a legal guardian that is at least 18 years old.
Participation in our Tours may involve physical effort and exertion. You must not participate in a Tour if participation in the Tour will adversely affect your physical health and/or medical condition. We recommend that you seek medical advice regarding your participation in any Tours. Your participation in a Tour will be at your own risk, and you agree to sign a waiver form prior to your participation in any Tours.
You are responsible for obtaining any vaccinations or medical information relevant to your destination country.
You must have a valid passport for the duration of any Tour and for 6 months thereafter. It is your responsibility to have a valid visa throughout the duration of the Tour. We will not be held responsible if you are denied entry to a destination country due to an invalid passport or visa.
If you book a Tour that expressly states that we will apply for a visa and/or bank account on your behalf, you authorise us to prepare and lodge your visa application and/or bank account application, and perform all incidental or related activities, based on the information provided by you. We do not have an impact on, and will not be liable for, the processing time or result of any visa application and/or bank application.
You must hold and maintain valid travel insurance for participation in any Tours where the destination country is within Asia. We highly recommend holding and maintaining travel insurance when participating in any other Tours (including any Tours in Australia). Please contact us if you require assistance with purchasing travel insurance.
When participating on a Tour, you must cooperate with us, and conduct yourself in an appropriate, decent, lawful, non-aggressive, non-bullying and proper manner, and comply with these Terms and any instructions or directions given to you by us or any of our tour guides, at all times.
We may terminate these Terms and request you to leave a Tour if in our view your conduct is inappropriate. If we request you to leave a tour, no refund will be made to you.
You acknowledge and agree that we are unable to control the conduct of you or third parties. You acknowledge and agree that, to the maximum extent permitted by law, we will not be responsible or liable for any conduct of, you or any third party.
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a Tour and to provide the Tour to you. This includes, but is not limited to, providing us with your full name, date of birth, passport and passport details or details of any medical conditions. The information and documentation that you provide to us, must be complete, accurate and correct.
During your Tour, your tour guide or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
During your Tour, your tour guide or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
Negombo, Sri Lanka 
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